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How it works
Where we are
About Us
Noleggio a lungo termine
How it works
Where we are
About Us
Noleggio a lungo termine
Work with us
You can send your CV to the following email address selezione@bitmobility.it
All the questions
Pricing, subscriptions, and agreements
Why am I being charged even though I have an active subscription?
Where can I find the subscription I purchased?
What subscriptions are available in my city?
What are the differences between the various subscriptions available?
Rates
It won’t let me purchase a subscription even though I only have a few minutes left
How much does it cost to reserve a BIT vehicle?
How much does it cost to rent a scooter or bike in my city?
How much does it cost to rent a moped in my city?
How do I redeem a promotion?
How can I access the agreement?
Account issues
Why isn’t the document camera working?
Why has my card been suspended?
Why does it say that the phone number is already in use?
Why are my documents being rejected?
Why am I not receiving the OTP code?
My account has been blocked, what should I do?
I would like to change the e-mail address or phone number associated with my account
I renewed my subscription by mistake
I purchased the wrong subscription, what can I do?
I made a rental but did not receive the report
I have logged into my account on multiple devices but want to log out of them
I have an active agreement but I paid for the ride
Rental Issues
Why does the scooter not reach 20 km/h?
Why does the scooter not reach 15 km/h?
Why can I only make a reservation? Why can’t I start the rental?
When I try to end the rental, the app crashes
When I start the rental, the scooter does not accelerate
The vehicle tells me that I am outside the operating area
The vehicle suddenly stopped during the rental
The scooter is no longer working. What should I do?
The scooter continues to report “detected misuse.”
I don’t know how to start the rental
I closed the rental but the vehicle is still running
I cannot find the vehicle
I can’t find a button to start or end the rental
I can’t figure out where I can end the rental
I can’t close the rental, what should I do?
I am having problems ending the rental because of the helmet
How do I start renting a bicycle?
How can I request a refund for a problematic rental?
Payment issues
Why is the device unavailable?
Why do I have money on my card but cannot make payments?
Why do I have a voucher/promo/subscription code but it asks me for the payment method?
Why did I receive a fine?
When and how can I request a refund?
I have a subscription, but every time I rent, I am asked to pay
I can’t enter my payment method
I am unable to pay off my debt
How long do I have to pay the fine?
How can I pay the fine?
Accepted payment methods
4.L How can I change my payment method?
General information about the service
What is the maximum speed of an electric scooter?
The service does not cover my area, what can I do?
Starting, pausing, and ending the rental
Parking a BIT vehicle
Is it mandatory to wear a helmet when riding the scooter?
How old do I have to be to rent a scooter/bike?
How do I start renting a scooter?
Group ride
Can two people ride on a scooter?
Accident insurance
Incidents and reports
What should I do in the event of an accident?
The vehicle is in a private area
Incorrect parking
I would like more scooters in my area. How can I request this?
I found a broken scooter, how do I report it?
Become our partner
I would like information on long-term rental and methods for a private citizen
I would like information about an agreement, what should I do?
I would like information about an agreement, what should I do?
How it works
Where we are
About Us
Noleggio a lungo termine
How it works
Where we are
About Us
Noleggio a lungo termine