When and how can I request a refund?

You can request a refund by submitting a request to BIT Support in the event of a problematic rental, incorrect purchase or incorrect subscription renewal, or virtual wallet top-up.

Refunds will be made in accordance with the terms and conditions, specifically:

In the event of a problematic rental, refunds for amounts less than €15.00 will only be made by crediting the relevant amount to the virtual wallet.

In the case of subscriptions and wallet top-ups, the request must be received within 14 days of purchase or top-up, and the subscription/package/top-up must not be used, even partially, until confirmation and acceptance of the request has been received.