I would like information about an agreement, what should I do?

For all commercial information, to request the activation of dedicated agreements, and to request information on opening a sharing point, send a request to commerciale@bitmobility.it

Related topics

All questions

Information on rates, passes, and special offers

Rates

How much does it cost to reserve a BIT vehicle?

How much does it cost to rent a moped in my city?

How much does it cost to rent a scooter or bike in my city?

Quali sono le differenze tra i vari abbonamenti disponibili?

What subscriptions are available in my city?

Why am I being charged even though I have an active subscription?

It won’t let me purchase a subscription even though I only have a few minutes left

Where can I find the subscription I purchased?

How can I access the agreement?

How do I redeem a promotion?

Account issues

I would like to change the email address or phone number associated with my account.

Why am I not receiving the OTP code?

Why isn’t the document camera working?

Why does it say that the phone number is already in use?

Why has my card been suspended?

Why are my documents being rejected?

My account has been blocked, what should I do?

I have an active agreement but I paid for the ride

I renewed my subscription by mistake

I made a rental but did not receive the report

I have logged into my account on multiple devices but want to log out of them

I purchased the wrong subscription, what can I do?

Rental issues

When I try to end the rental, the app crashes

When I start the rental, the scooter does not accelerate

Why can I only make a reservation? Why can’t I start the rental?

Why does the scooter not reach 15 km/h?

Why does the scooter not reach 20 km/h?

I can’t find a button to start or end the rental

I cannot find the vehicle

I don’t know how to start the rental

I can’t close the rental, what should I do?

I can’t figure out where I can end the rental

The vehicle suddenly stopped during the rental

The vehicle tells me that I am outside the operating area

The scooter is no longer working. What should I do?

The scooter continues to report “detected misuse.”

I am having problems ending the rental because of the helmet

I closed the rental but the vehicle is still running

How do I start renting a bicycle?

How can I request a refund for a problematic rental?

Payment issues

How long do I have to pay the fine?

When and how can I request a refund?

Why is the device unavailable?

Why do I have a voucher/promo/subscription code but am being asked for a payment method?

Why did I receive a fine?

Why do I have money on my card but cannot make payments?

I can’t enter my payment method

I am unable to pay off my debt

Accepted payment methods

I have a subscription, but every time I rent, I am asked to pay

How can I pay the fine?

4.L How can I change my payment method?

General information about the service

Can two people ride on a scooter?

How old do I have to be to rent a scooter/bike?

What is the maximum speed of an electric scooter?

Parking a BIT vehicle

The service does not cover my area, what can I do?

Is it mandatory to wear a helmet when riding the scooter?

Group ride

How do I start renting a scooter?

Starting, pausing, and ending the rental

Accident insurance

Accidents and reports

I would like more scooters in my area. How can I request this?

Incorrect parking

The vehicle is in a private area

I found a broken scooter, how do I report it?

What should I do in the event of an accident?

Become our partner

I would like information on long-term rental and methods for a private citizen

I would like information about an agreement, what should I do?

I would like to start a scooter sharing service in my city. What should I do?

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