I am having problems ending the rental because of the helmet

It is mandatory to return the helmets to their proper place. Failure to return one or both helmets to the top box or the appropriate lock will result in a contractual penalty. The absence of helmets at the start of the rental or the inability to return them must always be reported to BIT Support.

For scooters, if you are unable to close the rental, check that you have correctly repositioned the vehicle on the stand and open the top box by clicking the open button. If you encounter further difficulties, close the app and reopen it to check whether the rental is still open or closed. Please note: if the rental is closed and the helmet is not replaced inside the top box, restart the rental in order to replace the helmets: you will not be charged for this operation.

Always check that the top box is properly closed at the end of the rental to avoid incurring charges or penalties.

If you have followed all the procedures and the lock still does not close, the top box is stuck, or the vehicle is in a different position from its current one, contact BIT Support.